Welcome to Weave NYC. By accessing and using our website, www.weavenyc.com, you agree to abide by the following "Terms Conditions". Please read them carefully.

Product Information & Descriptions

  • All rugs and carpets are accurately described with dimensions, materials, and origin
  • Colors may vary slightly due to monitor settings and photography lighting
  • Vintage and antique rugs may show natural wear consistent with their age
  • We reserve the right to correct any errors in product descriptions or pricing

Pricing, Payment & Discount Codes

  • All prices are in USD and subject to change without notice
  • Payment is required in full before delivery
  • We accept major credit cards, debit cards, and bank transfers
  • Discount Codes: Valid discount codes can be applied at checkout for eligible items
  • Discount Code Terms: Codes cannot be combined with other offers unless specified
  • Expired Codes: We are not responsible for expired or invalid discount codes
  • Sales tax will be added where applicable

Order Confirmation

  • Orders are subject to availability and acceptance
  • We will send order confirmation via email within 24 hours
  • We reserve the right to cancel orders due to pricing errors or product unavailability
  • Custom orders require 50% deposit and are non-refundable

Delivery Terms Conditions

  • Standard Delivery: Maximum 30 days from order confirmation
  • Delivery Area: New York City and surrounding areas
  • Free Shipping: Available on orders over the specified minimum amount (terms apply)
  • Free Shipping Promotions: Special promotional periods may offer free shipping on all orders
  • White Glove Delivery: Professional delivery and placement service available
  • Delivery Scheduling: We will contact you 24-48 hours before delivery
  • Delivery Delays: Force majeure events may cause delays beyond our control
  • Free Shipping Exclusions: Oversized items, remote locations, or express delivery may not qualify

Return & Refund Policy

  • Return Period: 7 days from delivery date
  • Condition: Items must be in original condition, unused, and undamaged
  • Return Shipping: Customer is responsible for return shipping costs
  • Refund Processing: 5-10 business days after item inspection
  • Custom Orders: Non-returnable and non-refundable
  • Vintage/Antique Items: All sales are final due to the unique nature

Care & Maintenance

  • Professional cleaning recommended for all rugs
  • We provide care instructions with each purchase
  • Improper care may void any implied warranties
  • Regular maintenance extends rug lifespan

Warranty & Liability

  • Quality Guarantee: We guarantee authentic materials and craftsmanship
  • Defect Coverage: Manufacturing defects are covered for 30 days
  • Limitation: Our liability is limited to the purchase price of the item
  • Vintage Items: Sold "as-is" with natural age-related wear expected

Intellectual Property

  • All website content, images, and logos are owned by Weave NYC
  • Unauthorized reproduction or distribution is prohibited
  • Product images are for representation purposes only
  • Copyright protection applies to all original content

Privacy & Data Protection

  • We collect personal information for order processing and delivery
  • Your information is protected and not shared with third parties
  • We may use your email for order updates and promotional offers
  • You can opt-out of marketing communications anytime

Contact Information

For questions about these Terms & Conditions, please contact us:

Weave NYC LLC
Email: mark@weavenyc.com
Phone: (212) 300-7037
Open 24/7 – Monday to Friday