Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Welcome to Weave NYC. By accessing and using our website, www.weavenyc.com, you agree to abide by the following “Terms Conditions”. Please read them carefully.
Product Information & Descriptions
- All rugs and carpets are accurately described with dimensions, materials, and origin
- Colors may vary slightly due to monitor settings and photography lighting
- Vintage and antique rugs may show natural wear consistent with their age
- We reserve the right to correct any errors in product descriptions or pricing
Pricing, Payment & Discount Codes
- All prices are in USD and subject to change without notice
- Payment is required in full before delivery
- We accept major credit cards, debit cards, and bank transfers
- Discount Codes: Valid discount codes can be applied at checkout for eligible items
- Discount Code Terms: Codes cannot be combined with other offers unless specified
- Expired Codes: We are not responsible for expired or invalid discount codes
- Sales tax will be added where applicable
Order Confirmation
- Orders are subject to availability and acceptance
- We will send order confirmation via email within 24 hours
- We reserve the right to cancel orders due to pricing errors or product unavailability
- Custom orders require 50% deposit and are non-refundable
Delivery Terms Conditions
- Standard Delivery: Maximum 30 days from order confirmation
- Delivery Area: New York City and surrounding areas
- Free Shipping: Available on orders over the specified minimum amount (terms apply)
- Free Shipping Promotions: Special promotional periods may offer free shipping on all orders
- White Glove Delivery: Professional delivery and placement service available
- Delivery Scheduling: We will contact you 24-48 hours before delivery
- Delivery Delays: Force majeure events may cause delays beyond our control
- Free Shipping Exclusions: Oversized items, remote locations, or express delivery may not qualify
Return & Refund Policy
- Return Period: 7 days from delivery date
- Condition: Items must be in original condition, unused, and undamaged
- Return Shipping: Customer is responsible for return shipping costs
- Refund Processing: 5-10 business days after item inspection
- Custom Orders: Non-returnable and non-refundable
- Vintage/Antique Items: All sales are final due to the unique nature
Care & Maintenance
- Professional cleaning recommended for all rugs
- We provide care instructions with each purchase
- Improper care may void any implied warranties
- Regular maintenance extends rug lifespan
Warranty & Liability
- Quality Guarantee: We guarantee authentic materials and craftsmanship
- Defect Coverage: Manufacturing defects are covered for 30 days
- Limitation: Our liability is limited to the purchase price of the item
- Vintage Items: Sold “as-is” with natural age-related wear expected
Intellectual Property
- All website content, images, and logos are owned by Weave NYC
- Unauthorized reproduction or distribution is prohibited
- Product images are for representation purposes only
- Copyright protection applies to all original content
Privacy & Data Protection
- We collect personal information for order processing and delivery
- Your information is protected and not shared with third parties
- We may use your email for order updates and promotional offers
- You can opt-out of marketing communications anytime
Contact Information
For questions about these Terms & Conditions, please contact us:
Weave NYC LLC
Email: mark@weavenyc.com
Phone: (212) 300-7037
Open 24/7 – Monday to Friday
