We strive to ensure your satisfaction with every purchase at Weave NYC. However, in case of any issues, we have established a clear return and refund process to assist you.

Eligibility for Returns and Refunds

  • Returns or refunds are only available for items that are found to be damaged when delivered or are not the items you ordered.
  • If the correct item was delivered and it meets our quality standards but does not meet your personal preference, it will not be eligible for a return or refund.
  • To initiate a return, please provide at least three images showing the damage, including one full image of the product.
  • If you receive an incorrect or damaged product, please provide a screenshot of the item you ordered from our website along with your order number to initiate a return or refund. This ensures we can verify and process your request accurately.

Return Procedure

  • Contact us at mark@weavenyc.com with your order number and reason for return.
  • Refunds exclude non-refundable delivery charges.
  • Pack the item securely in its original packaging to avoid any damage in transit.
  • Return requests must be initiated within 30 days of purchase for unused, unwashed items with original tags intact.

Processing Time and Contact Information

  • Upon receiving your returned product, refund requests will be processed within 10 working days.

Our return address:
47-61 Pearson Place
Suite 312
Long Island City
New York 11101, USA

For further assistance, you can email us at mark@weavenyc.com or call us at (212) 300 7037.